Privacy Policy

1. Who We Are

Safe Stansted Airport Parking

Website: https://www.safestanstedairportparking.co.uk/
Contact Email: [email protected]
Support Phone: 03301332989

We are the "data controller" of your personal data, meaning we decide how and why your data is processed.

2. What Information We May Collect

We may collect and process the following types of personal data:

Identity & Contact Data

• Name and title
• Date of birth (where needed)
• Email address
• Telephone number
• Postal address

Booking & Payment Data

• Booking reference
• Service selected (Meet & Greet or Park & Ride)
• Arrival and departure dates/times
• Vehicle registration and details
• Payment method and billing address

Communication Data

• Messages you send us
• Customer support queries
• Feedback and reviews

Technical Data

• IP address
• Browser type and version
• Operating system
• Browsing behaviour (via cookies)

3. How We Use Your Personal Data & Lawful Basis

We use your data to:

• Process and manage your booking
• Communicate with you about your booking
• Provide the service you requested
• Handle payments and prevent fraud
• Respond to complaints or claims
• Improve our services
• Comply with legal obligations

Our lawful bases for processing:

• Performance of a contract (your booking agreement)
• Legitimate interests (improving service, security, fraud prevention)
• Compliance with legal obligations

4. Sharing Your Information

We may share your information with:

• Service providers (parking facility operators, shuttle providers)
• Payment processors for transactions
• IT and hosting providers
• Legal or regulatory authorities (when required by law)

⚠️ We do NOT sell your personal information to third parties for marketing or other purposes.

5. Cookies & Similar Technologies

We use cookies and similar tracking technologies on our website to:

• Analyse how visitors use our site (to improve usability)
• Remember your preferences
• Enable booking functions and secure transactions

You will be given options to accept or refuse non-essential cookies. Essential cookies required for service functionality will still be used.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or to comply with legal obligations.

Retention periods:

• Booking and transaction data: 6 years (for accounting and audit purposes)
• Customer support records: Until resolution + reasonable follow-up period
• Marketing communications: Until you opt out

7. Security

We take appropriate technical and organizational measures to protect your data:

Technical Measures

• Secure servers and encrypted connections (SSL/TLS)
• Data backup and recovery procedures
• Regular security assessments

Organizational Measures

• Access controls (staff need-to-know basis)
• Staff training on data protection
• Regular policy reviews

8. Your Rights

Under UK GDPR and relevant laws, you have the following rights:

Right of Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data

Right to Restrict

Limit processing of your data

Right to Object

Object to direct marketing

Right to Portability

Receive data in structured format

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